We helped a Global Automobile Service Provider to upscale Automobile Dealership and Garage Services using Mobile-First Solution AI-Powered Insights
Project Overview
The client is a global service provider collaborating with leading car dealerships, emphasizing innovative tools and technologies to enhance service operations. Their goal is to leverage technology to streamline service inspections and increase customer satisfaction.
Industry
Automobile
Location
USA
Company Size
Large Enterprise
Project Duration
6 months
Services Provided
- Custom software development
- Mobile app integration
- Bluetooth/Wi-Fi SDK integration
Technologies used
Services Provided
- AI-based video and audio analysis system
- Advanced quality scoring
- Metadata extraction
Challenges
These challenges led to delays in handling customer issues, reduced operational efficiency, and a decline in trust and satisfaction from both dealerships and end-users.
Slow and error-prone manual processes affecting service inspection turnaround times and reliability.
Inability to track dealership-specific compliance and individual performance metrics.
Difficulty in verifying consistent service quality across multiple dealerships.
Excessive time spent on manual data collection and analysis, delaying customer issue resolution.
Replaced manual processes with AI-powered video and audio analysis, ensuring faster and more reliable service verification.
Delivered detailed dealership performance insights through automated video and audio metadata extraction.
Implemented a comprehensive scoring system to evaluate service videos and audio for consistency and adherence to standards.
Enabled real-time processing with machine learning models to reduce operational delays and enhance customer satisfaction.
How PSSPL Helped
“We developed a comprehensive AI-driven solution tailored to the client’s needs, enabling automated, scalable, and reliable evaluation of dealership services. The integration was seamless, with robust back-end support ensuring optimal performance.”
Maulik Shah
Project Manager
Before
AfterWe collaborated with a global automobile service provider to create a cutting-edge AI-powered solution, enabling car maintenance facilities to streamline operations and minimize turnaround time.
What challenges can we solve for you?
Implementation Journey
Discovery
Detailed workshops with stakeholders to map pain points.
Identification of AI and automation requirements specific to dealership services.
Design
Development of user-friendly interfaces for analysis reports.
Creation of algorithms for video and audio quality checks and scoring.
Development
Deployment of machine learning models for object detection and audio analysis.
Integration with the client’s existing systems to allow smooth adoption.
Collaboration
Maintained regular updates through weekly calls, ensuring the client’s involvement and satisfaction at every stage.
Deployment
Rigorous testing to ensure compatibility and reliability.
Training sessions conducted for the client’s operational teams.
Key Metrics Achieved
70%
Reduction in Manual Workload through Automated processes replaced labor-intensive manual inspections.
Improved Speed and Accuracy in service turnaround times and data reliability.
Increased Customer Satisfaction through Consistent and verifiable service quality
Enhanced Operational Insights using Comprehensive reports enabled informed decision-making.
Project Highlights
