Ready to Start Your Dynamics 365 Journey?
Whether you are evaluating Dynamics 365 for the first time, rescuing a struggling implementation, or looking to expand your existing deployment — PSSPL’s certified Dynamics 365 consultants are ready to help.
Microsoft Dynamics 365 Consulting Services
Your Trusted Dynamics 365 Consultant for ERP, CRM & AI-Powered Business Transformation.
Companies that rely on disparate systems waste resources and fall behind their competition. As a Microsoft Solutions Partner certified for over 26+ years in the field of enterprise software, PSSPL enables midsize companies and enterprises to implement, configure, and fine-tune Microsoft Dynamics 365, ensuring that each and every department uses a single version of the truth. If you are looking for a Dynamics 365 consultant, implementation services, or any development and support needs, we offer a wide range of services to ensure our clients’ success.
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26+
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Why Businesses Choose PSSPL as Their Dynamics 365 Consultant?
All Dynamics 365 consultancies are not alike. The key to success for a Dynamics 365 implementation is the level of expertise the consultancy possesses – industry experience, technical qualifications, and previous achievements. The consultants at PSSPL are distinguished by the following:
26+ Years of Microsoft Ecosystem Expertise
We have been building Microsoft-based enterprise solutions since before Dynamics 365 existed. That institutional knowledge means we understand the platform's architecture, its integration points, and the real-world tradeoffs that textbook certifications don't teach.
Certified Microsoft Solutions Partner Status
PSSPL holds Microsoft Solutions Partner designations in Data & AI (Azure) and Digital & App Innovation — validating our technical depth across the Microsoft stack, including Dynamics 365.
Business-First Consulting Approach
Instead of starting the project with the Dynamics 365 technology first, our Dynamics 365 consultants focus on your existing processes, map out your business workflow, highlight potential pain points, and only then develop a solution for you.
Full-Lifecycle Dynamics 365 Services
In terms of discovery, architecture, go-live, and implementation post-support, we are one partner that will take care of everything related to Dynamics 365 for you.
Our Dynamics 365 Consulting Services
We offer the complete range of Dynamics 365 services that growing organizations need — delivered by specialists, for best ROI.
Dynamics 365 Consulting
Not quite sure how to proceed? We will provide you with our Dynamics 365 consultants who will sit down with your organization to understand your processes and explain to you what your organization can and cannot do with Dynamics 365. No fancy language, no sales tactics – just clarity.
Dynamics 365 Implementation
A good implementation feels invisible to your team — the system just works, people use it, and things run smoother than before. That’s what we aim for every time. We handle the complexity so your people can focus on their jobs, not the technology.
Dynamics 365 Development Services
In some cases, the unconventional platform will give you 90%. Our Dynamics 365 developers code up the other 10% – customized workflow, integration, and extensions – in such a way that they won’t break when Microsoft pushes out its next upgrade.
Dynamics 365 Customization
If your business isn’t off-the-shelf, your CRM/ERP system shouldn’t be either. We customize Dynamics 365 to fit your unique business processes – custom forms, custom process flow, custom roles – without overcomplicating things unnecessarily.
Dynamics 365 Integration
Dynamics 365 is most powerful when it’s connected. We link it to your existing tools — your e-commerce platform, warehouse system, finance software, marketing stack — so data flows where it needs to, automatically, without anyone copy-pasting between screens.
Dynamics 365 Migration
Moving off a legacy system is stressful. We’ve done it enough times to know where things go wrong — and how to keep them from going wrong for you. Your data arrives intact, your team barely notices the transition, and you end up on a platform that actually scales.
Dynamics 365 Support & Managed Services
Once you’re live, we don’t disappear. Whether you need someone to call when things break or a dedicated team to manage updates and continuous improvements, we have a support model that fits how your organization works.
AI + Dynamics 365
Accelerate Outcomes with AI-Powered Dynamics 365 Services
Microsoft is highly integrated with AI and copilot functionality within its Dynamics 365 solution, and companies utilizing such functionalities experience benefits such as increased efficiency, improved forecasting capabilities, and enhanced customer response time. As an AI-certified partner by Microsoft, PSSPL will assist you in understanding how to leverage AI in your company.
Copilot in Dynamics 365 Sales
Automatically draft follow-up emails, summarize customer records, and surface next-best-action recommendations based on CRM data.
Copilot in Dynamics 365 Customer Service
Resolve cases faster with AI-generated response suggestions, case summaries, and sentiment analysis.
Copilot in Dynamics 365 Finance
Automate collections outreach, reconcile discrepancies, and generate financial narratives with natural language.
Predictive Analytics & Power BI
Surface insights from your Dynamics 365 data through custom dashboards and AI-driven forecasting models built on Azure AI.
Dynamics 365 Applications We Implement and Support
PSSPL’s Dynamics 365 consultants hold certifications and delivery experience across the full application portfolio.
Dynamics 365 Sales
Accelerate pipeline management, lead scoring, and revenue forecasting. Our consultants configure Sales with Copilot AI features, custom opportunity workflows, and Power BI sales dashboards that give your team real-time visibility into every deal.
Dynamics 365 Customer Service
Reduce resolution time and improve CSAT scores with omnichannel support, AI-assisted case routing, and a unified agent desktop. We implement both Customer Service Professional and Enterprise editions.
Dynamics 365 Marketing (Customer Insights – Journeys)
Deliver personalized, multi-channel marketing journeys powered by unified customer profiles from Customer Insights. Our team configures lead scoring, event management, and real-time journey orchestration.
Dynamics 365 Field Service
Optimize technician scheduling, reduce truck rolls, and proactively fix issues before customers notice them with IoT-connected field service workflows.
Dynamics 365 Customer Voice
Design and deploy customer feedback programs that feed directly into your CRM records, closing the loop between customer sentiment and business action.
Dynamics 365 ERP Applications
Dynamics 365 Business Central
The ERP of choice for growing SMBs — we implement, customize, and extend Business Central for finance, supply chain, project management, and manufacturing.
Dynamics 365 Finance
Finance implementation with multi-currency, multi-organization, and regulation compliance features. Our implementation consultants have provided Finance implementation for industries including manufacturing, retail, and finance and banking.
Dynamics 365 Supply Chain Management
Supply chain visibility from procurement to shipping through Dynamics 365 SCM. We implement Dynamics 365 SCM with integrated WMS, Demand Planning, and Asset Monitoring.
Dynamics 365 Human Resources
Streamline HR operations, benefits management, and employee self-service. We configure HR with integration to payroll and compliance systems.
Dynamics 365 Project Operations
Unify project sales, resource management, delivery, and billing in a single platform built for professional services and project-driven businesses.
Dynamics 365 Commerce
Deliver seamless omnichannel retail experiences — from e-commerce to in-store POS — on a platform that unifies inventory, merchandising, and customer data.
Dynamics 365 Services Across Industries
Our Dynamics 365 consultants have delivered implementations in:
Production scheduling, demand planning, quality management
Omnichannel commerce, loyalty management, inventory optimization
Regulatory compliance, multi-entity finance, client relationship management
Warehouse management, carrier integration, last-mile tracking
Patient engagement, regulatory reporting, supply chain
Project operations, resource planning, time and billing
Property management, lease tracking, customer lifecycle management
Flexible Engagement Models for Every Dynamics 365 Project
We structure our Dynamics 365 services to fit how your organization works — not the other way around.
The PSSPL Difference : Why 500+ Organizations Trust PSSPL for Dynamics 365 Services
Microsoft-Certified Expertise
By enforcing large language models (LLMs), generative chatbots can respond to your brand’s tonality like human agents. By interpreting text and voice commands, these chatbots generate natural and personalized responses based on user input and context.
Transparent Communication
We appoint a project manager for each project, who sends weekly updates and is there to escalate issues. You'll always be on top of things.
Security and Compliance First
PSSPL is ISO 9001 & ISO 27001 certified to uphold strict data security, access controls, and quality management practices on all Dynamics 365 projects.
Outcome-Oriented Delivery
Our definition of success is not limited to the completion of a project. It is defined by tangible business results such as faster process cycle times, greater forecast accuracy, better CRM adoption rates, and fewer support tickets.
Global Reach, Local Responsiveness
With dedicated teams serving clients across the USA, UK, Denmark, Australia, and beyond — PSSPL brings the responsiveness of a local partner and the delivery capability of a global organization. Wherever you are, there's a PSSPL expert in your corner.
Our Dynamics 365 Consulting Process
We follow a structured, transparent delivery process that eliminates surprises and keeps stakeholders aligned at every stage.
Discovery & Assessment
First, we conduct a formal discovery meeting to analyze your business process flows, issues, and technology environment. Outcome: a requirements document and Dynamics 365 solution architecture.
Solution Design
Our architects create the Dynamics 365 solution, including module selection, architecture, database design, and customization. This is reviewed by you before the actual implementation of the solution starts.
Development & Configuration
Our certified Dynamics 365 development team builds, configures, and customizes the platform in iterative sprints, with regular demos and stakeholder checkpoints.
Continuous Improvement
Post-implementation, we conduct regular optimization reviews, manage Microsoft release waves, and help you unlock new Dynamics 365 capabilities as your business grows.
Go-Live & Ongoing Support
We're there on launch day — and the weeks after. If something needs fixing or your team has questions, we're a call away until everyone feels confident.
Testing & Validation
We conduct unit testing, integration testing, and user acceptance testing (UAT) — ensuring the system behaves exactly as designed before it touches your production data.
Frequently Asked Questions
Microsoft Dynamics 365 is a cloud-based suite of a set of intelligent ERP and CRM business solutions. The system offers apps for Sales, Customer Service, Marketing, Finance, Supply Chain, Human Resources, Commerce, Project Operations which are deployed within Microsoft Azure and built to integrate with Microsoft 365, Microsoft Power Platform, and Azure AI services.
The duration varies depending on several factors such as scope and complexity of your project. For example, an implementation of Dynamics 365 Business Central solution for a medium sized business usually takes 8 to 16 weeks. However, the process of Dynamics 365 Finance and Supply Chain implementation for a multi-entity company can take from 6 to 18 months.
Yes. Dynamics 365 offers extensive customization opportunities, and PSSPL has developed custom-built solutions for manufacturing, retail, professional services, and logistics industries, saving implementation time and ensuring sectoral specific needs.
Business Central is a cloud-based solution ideal for SMEs, featuring full-featured ERP with functionalities such as financials, inventory management, projects, and manufacturing processes. Dynamics 365 Finance (previously called Finance & Operations) caters to bigger organizations requiring multi-entity and multi-currency support, among other features. Our experts will suggest which solution best suits your organizational needs based on your size and growth stage.
Yes. PSSPL offers flexible support models ranging from on-demand help desk support to full managed services agreements covering platform administration, Microsoft update management, and continuous optimization.
Dynamics 365 is predominantly a cloud-hosted application offered by Microsoft on Azure. However, there are options for on-premise installation of selected modules, including Dynamics 365 Finance and Dynamics 365 Business Central. You can consult our experts about the most suitable deployment model.
Look for a Microsoft Solutions Partner (not just a reseller), ask for certified consultants with module-specific credentials, request references from clients in your industry, and evaluate whether the partner starts with your business goals or leads with technology. PSSPL checks every one of these boxes.