Your Trusted Dynamics 365 Consultant for ERP, CRM & AI-Powered Business Transformation.
Companies that rely on disparate systems waste resources and fall behind their competition. As a Microsoft Solutions Partner certified for over 25 years in the field of enterprise software, PSSPL enables midsize companies and enterprises to implement, configure, and fine-tune Microsoft Dynamics 365, ensuring that each and every department uses a single version of the truth. If you are looking for a Dynamics 365 consultant, implementation services, or any development and support needs, we offer a wide range of services to ensure our clientsโ success.
25+
Years of Enterprise IT Experience
10+
Microsoft Dynamics 365 specialists
500+
Projects Delivered Globally
1โ4
Weeks to quick project start
Startups to Fortune 500
Trusted by clients of every scale Worldwide
Microsoft Solutions Partner
Data & AI ยท Digital & App Innovation
ISO 9001:2015 & ISO 27001:2022
Certified quality & security standards
Global development centers
Offices in USA, UK & Australia
All Dynamics 365 consultancies are not alike. The key to success for a Dynamics 365 implementation is the level of expertise the consultancy possesses โ industry experience, technical qualifications, and previous achievements. The consultants at PSSPL are distinguished by the following:
We have been building Microsoft-based enterprise solutions since before Dynamics 365 existed. That institutional knowledge means we understand the platform's architecture, its integration points, and the real-world tradeoffs that textbook certifications don't teach.
PSSPL holds Microsoft Solutions Partner designations in Data & AI (Azure) and Digital & App Innovation โ validating our technical depth across the Microsoft stack, including Dynamics 365.
Instead of starting the project with the Dynamics 365 technology first, our Dynamics 365 consultants focus on your existing processes, map out your business workflow, highlight potential pain points, and only then develop a solution for you.
In terms of discovery, architecture, go-live, and implementation post-support, we are one partner that will take care of everything related to Dynamics 365 for you.
We offer the complete range of Dynamics 365 services that growing organizations need โ delivered by specialists, for best ROI.
Not quite sure how to proceed? We will provide you with our Dynamics 365 consultants who will sit down with your organization to understand your processes and explain to you what your organization can and cannot do with Dynamics 365. No fancy language, no sales tactics โ just clarity.
A good implementation feels invisible to your team โ the system just works, people use it, and things run smoother than before. That’s what we aim for every time. We handle the complexity so your people can focus on their jobs, not the technology.
In some cases, the unconventional platform will give you 90%. Our Dynamics 365 developers code up the other 10% – customized workflow, integration, and extensions – in such a way that they won’t break when Microsoft pushes out its next upgrade.
If your business isn’t off-the-shelf, your CRM/ERP system shouldn’t be either. We customize Dynamics 365 to fit your unique business processes – custom forms, custom process flow, custom roles – without overcomplicating things unnecessarily.
Dynamics 365 is most powerful when it’s connected. We link it to your existing tools โ your e-commerce platform, warehouse system, finance software, marketing stack โ so data flows where it needs to, automatically, without anyone copy-pasting between screens.
Moving off a legacy system is stressful. We’ve done it enough times to know where things go wrong โ and how to keep them from going wrong for you. Your data arrives intact, your team barely notices the transition, and you end up on a platform that actually scales.
Once you’re live, we don’t disappear. Whether you need someone to call when things break or a dedicated team to manage updates and continuous improvements, we have a support model that fits how your organization works.
Accelerate Outcomes with AI-Powered Dynamics 365 Services
Microsoft is highly integrated with AI and copilot functionality within its Dynamics 365 solution, and companies utilizing such functionalities experience benefits such as increased efficiency, improved forecasting capabilities, and enhanced customer response time. As an AI-certified partner by Microsoft, PSSPL will assist you in understanding how to leverage AI in your company.
Automatically draft follow-up emails, summarize customer records, and surface next-best-action recommendations based on CRM data.
Resolve cases faster with AI-generated response suggestions, case summaries, and sentiment analysis.
Automate collections outreach, reconcile discrepancies, and generate financial narratives with natural language.
Surface insights from your Dynamics 365 data through custom dashboards and AI-driven forecasting models built on Azure AI.
PSSPL’s Dynamics 365 consultants hold certifications and delivery experience across the full application portfolio.
Reduce resolution time and improve CSAT scores with omnichannel support, AI-assisted case routing, and a unified agent desktop. We implement both Customer Service Professional and Enterprise editions.
The ERP of choice for growing SMBs โ we implement, customize, and extend Business Central for finance, supply chain, project management, and manufacturing.
Finance implementation with multi-currency, multi-organization, and regulation compliance features. Our implementation consultants have provided Finance implementation for industries including manufacturing, retail, and finance and banking.
Supply chain visibility from procurement to shipping through Dynamics 365 SCM. We implement Dynamics 365 SCM with integrated WMS, Demand Planning, and Asset Monitoring.
Streamline HR operations, benefits management, and employee self-service. We configure HR with integration to payroll and compliance systems.
Unify project sales, resource management, delivery, and billing in a single platform built for professional services and project-driven businesses.
Deliver seamless omnichannel retail experiences โ from e-commerce to in-store POS โ on a platform that unifies inventory, merchandising, and customer data.
Production scheduling, demand planning, quality management
Omnichannel commerce, loyalty management, inventory optimization
Regulatory compliance, multi-entity finance, client relationship management
Warehouse management, carrier integration, last-mile tracking
Patient engagement, regulatory reporting, supply chain
Project operations, resource planning, time and billing
Property management, lease tracking, customer lifecycle management
We structure our Dynamics 365 services to fit how your organization works โ not the other way around.
By enforcing large language models (LLMs), generative chatbots can respond to your brandโs tonality like human agents. By interpreting text and voice commands, these chatbots generate natural and personalized responses based on user input and context.
We appoint a project manager for each project, who sends weekly updates and is there to escalate issues. You'll always be on top of things.
PSSPL is ISO 9001 & ISO 27001 certified to uphold strict data security, access controls, and quality management practices on all Dynamics 365 projects.
Our definition of success is not limited to the completion of a project. It is defined by tangible business results such as faster process cycle times, greater forecast accuracy, better CRM adoption rates, and fewer support tickets.
With dedicated teams serving clients across the USA, UK, Denmark, Australia, and beyond โ PSSPL brings the responsiveness of a local partner and the delivery capability of a global organization. Wherever you are, there's a PSSPL expert in your corner.
First, we conduct a formal discovery meeting to analyze your business process flows, issues, and technology environment. Outcome: a requirements document and Dynamics 365 solution architecture.
Our architects create the Dynamics 365 solution, including module selection, architecture, database design, and customization. This is reviewed by you before the actual implementation of the solution starts.
Our certified Dynamics 365 development team builds, configures, and customizes the platform in iterative sprints, with regular demos and stakeholder checkpoints.
Post-implementation, we conduct regular optimization reviews, manage Microsoft release waves, and help you unlock new Dynamics 365 capabilities as your business grows.
We're there on launch day โ and the weeks after. If something needs fixing or your team has questions, we're a call away until everyone feels confident.
We conduct unit testing, integration testing, and user acceptance testing (UAT) โ ensuring the system behaves exactly as designed before it touches your production data.
Whether you are evaluating Dynamics 365 for the first time, rescuing a struggling implementation, or looking to expand your existing deployment โ PSSPL’s certified Dynamics 365 consultants are ready to help.
Microsoft Dynamics 365 is a cloud-based suite of a set of intelligent ERP and CRM business solutions. The system offers apps for Sales, Customer Service, Marketing, Finance, Supply Chain, Human Resources, Commerce, Project Operations which are deployed within Microsoft Azure and built to integrate with Microsoft 365, Microsoft Power Platform, and Azure AI services.
The duration varies depending on several factors such as scope and complexity of your project. For example, an implementation of Dynamics 365 Business Central solution for a medium sized business usually takes 8 to 16 weeks. However, the process of Dynamics 365 Finance and Supply Chain implementation for a multi-entity company can take from 6 to 18 months.
Yes. Dynamics 365 offers extensive customization opportunities, and PSSPL has developed custom-built solutions for manufacturing, retail, professional services, and logistics industries, saving implementation time and ensuring sectoral specific needs.
Business Central is a cloud-based solution ideal for SMEs, featuring full-featured ERP with functionalities such as financials, inventory management, projects, and manufacturing processes. Dynamics 365 Finance (previously called Finance & Operations) caters to bigger organizations requiring multi-entity and multi-currency support, among other features. Our experts will suggest which solution best suits your organizational needs based on your size and growth stage.
Yes. PSSPL offers flexible support models ranging from on-demand help desk support to full managed services agreements covering platform administration, Microsoft update management, and continuous optimization.
Dynamics 365 is predominantly a cloud-hosted application offered by Microsoft on Azure. However, there are options for on-premise installation of selected modules, including Dynamics 365 Finance and Dynamics 365 Business Central. You can consult our experts about the most suitable deployment model.
Look for a Microsoft Solutions Partner (not just a reseller), ask for certified consultants with module-specific credentials, request references from clients in your industry, and evaluate whether the partner starts with your business goals or leads with technology. PSSPL checks every one of these boxes.
