AI-Powered Partner Management for EV Charger Installations
Client Overview
As the electric vehicle (EV) market continues to grow throughout Germany and across Europe, businesses are under increasing pressure to scale operations, optimize partner collaboration, and provide outstanding customer experiences. Our collaboration with a leading EV charger manufacturer based in Germany addressed these challenges head-on through the implementation of a smart, AI-powered Partner Management System.
We transformed the client’s antiquated portal into a smooth, intelligent platform that offers a mobile-first experience and allows real-time matching, dynamic pricing, sentiment analysis, and predictive lead scoring using OpenAI’s GPT-4 and Google Vertex AI.
Industry
Electric Vehicles (EV), Green Energy
Location
Germany, Europe
Company Size
Large Enterprise
Project Duration
6 months
Services Provided
- Intelligent partner onboarding and management
- Custom quoting engine with approval workflows
- Live dashboard for installation tracking
Challenges
The client’s legacy system lacked the intelligence and automation necessary to keep up with rising demand.
Reduced scalability and response time.
Pricing models employed by various partners differed.
Customers and internal teams had little visibility into the project.
Partner performance tracking was cursory and feedback loops were inadequate.
Lower customer satisfaction resulted from the lack of an engaging, mobile-optimized platform. Lower customer satisfaction resulted from the lack of an engaging, mobile-optimized platform.
To elevate the portal’s performance and intelligence, we embedded multiple AI capabilities using OpenAI GPT-4 and Google Vertex AI:
Partners were matched with leads using smart ranking algorithms based on location, past performance, and availability. AI continuously learns from previous engagements to optimize the matchmaking process.
Partners could generate detailed quote drafts with a natural language interface. They simply described the job, and AI filled in estimates for labor, permits, parts, and compliance based on regional requirements.
Electricians and customers could leave post-installation feedback. AI analyzed this for sentiment and highlighted issues early to portal administrators using real-time alerting.
The system used predictive analytics to assign leads dynamically based on partner capacity, regional load, and environmental conditions—ensuring even distribution and faster response.
How PSSPL Helped
We built a powerful Partner Management System leveraging:
- Frontend: Vue 3 with Inertia.js
- Backend: Laravel
- AI/ML: OpenAI GPT-4 + Google Vertex AI
We changed the way consumers interact with reliable installation partners by collaborating with a top European EV charger manufacturer. We collaborated to create an AI-driven Smart Partner Management System that streamlined, expedited, and increased transparency throughout the process, from inquiry to installation. Clients were paired with the appropriate experts straight away, received quotations more quickly, and could easily monitor the status of their project.
Making life easier for the company and its clients was the goal of this clever, scalable platform, which went beyond technology. The technology provided a more individualized and responsive experience with AI-driven partner matching, intelligent quoting, and real-time feedback analysis. The outcome? Our customer was able to expand internationally without sacrificing the caliber of their services.
Maulik Shah
Project Manager
After
BeforeEmpower Your EV Installation Ecosystem
With a smart partner management platform, let us assist you in streamlining processes, connecting clients with approved partners, and providing flawless installation experiences.
Implementation Journey
Discovery
Stakeholder interviews and gap analysis
UX/UI Design
Mobile-first wireframes and interactive prototypes
Platform Development
Scalable portal with AI/ML integration, messaging, and quoting workflows
Partner Integration & Testing
Verified partner onboarding, testing dynamic quoting and lead matching
Deployment & Support
Rollout, documentation, and training with ongoing technical support
Key Outcomes
Faster Lead Matching
The time required to match consumers with the appropriate installation partners was greatly shortened by the clever algorithm.
Streamlined Partner Onboarding
The partner network grew more quickly because to a streamlined registration and approval procedure.
Improved Customer Experience
Increased trust and engagement were achieved through tracking, real-time messaging, and transparent pricing.
Operational Efficiency
Reminders, status updates, and automated quotations cut down on manual coordination work.
Scalable Digital Infrastructure
Based on an adaptable design that can accommodate future service and regional expansions.
Project Highlights
Revolutionize Your EV Installation Platform
With a system that is geared for the future, let us assist you in streamlining partner communication, digitizing operations, and providing a flawless client experience.
