Incident Management Solutions

Incident Management Solutions for Transportation and Logistics Services for an Australian Enterprise.


Business Need

Custom Solutions for incident management with the function of converting InfoPath forms to the module for SharePoint Online. Effective approval flow for the incident with the rich function of saving attachments.

Technical Objective

  • SharePoint Hosted Add-in
  • Convert InfoPath forms to the SharePoint Online Application pages
  • Export Records + Save attachments in a document library
  • Approval flow for the incident management
  • Email Notifications
  • Recurrence reminder for the pending tasks using Azure job