About Client
Solutions Centered for Customers to report problems and issues to the respective department.
Oman
Travel
Challenges
It is the mission of the client to provide consumers with convenient helpdesk services. A service that provides its consumers with the greatest chance of communicating and reporting their problems to the responsible department. The new helpdesk system has enabled the client to achieve the consumer-centric vision of providing fast, convenient and reliable services across all delivery channels.
Technical Objective
- Design and develop an Android Application and a web-based Admin Portal
- Extracting data and creating local storage in a database (Core Data)
- Quick scanning of products with Scandit SDK to see product detail
- Generation of QR Code.
Solution
- PSSPL was involved in the development and implementation of Ticketing & SLA module of the overall solution.
- PSSPL employed a hybrid delivery model by deploying a resource onsite in Oman and a team of 5 resources working from Offshore in India.
Benefits
- One of the most important advantages of having this mobile app is flexibility. Customers’ fitness, sports & wellness experiences were simplified with a mobile app.
- The client benefitted as the customers and instructors from different locations could join.
- A customer could monitor, track his progress, and share it on social media. One could also book sessions with personal health coaches.
Technology Stack
