Help-Desk Solution

Solutions Centered for Customers to report problems and issues to the respective department.

Oman - UAE

Business Need

It is the mission of the client to provide consumers with convenient helpdesk services. A service that provides its consumers with the greatest chance of communicating and reporting their problems to the responsible department. The new helpdesk system has enabled the client to achieve the consumer-centric vision of providing fast, convenient and reliable services across all delivery channels.

Technical Objective

  • PSSPL was involved in the development and implementation of Ticketing & SLA module of the overall solution
  • PSSPL employed a hybrid delivery model by deploying a resource onsite in Oman and a team of 5 resources working from Offshore in India.