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Complaint Management System

One stop intranet solution to log/raise complaints

About Client

Client is based in Germany and a leading platform for live, virtual events, empowering artists, brands, and businesses to easily design meaningful experiences that foster community and connection.




For internal company departments, there was requirement for intranet solution which users of different departments can use to log/raise their complaints which are internal or customer or supplier with reason, description, error cause, immediate measures, impact to their respective team leaders.

Technical Objective

  • Design & develop intranet application for the requirement.
  • Implement solution with includes various different aspects of complaints with detailed information
  • Export to PDF
  • Mobile friendly

Solution MVC 4 along with SQL Server 2012 has been chosen as the platform to design and develop the new system. The application is an intranet application for internal users, where the user can log complaints by providing various details related to complaints. Authorized persons can take actions on complaints and complete the complaints. Users can view own complaints as well as all complains which are not kept as private. Administration section allows administering various lookup lists used in complaints.


  • Complaint Management automation so that complaints can be tracked and addressed fast
  • Mobile friendly view, so users can view, create complaints using mobile or tablets

Technology Stack