Microsoft Dynamics 365 Business Analyst
Experience: 5+ Years
No. of Positions: 1
Skills required: Strong knowledge of Microsoft Dynamics 365 modules, including Sales, Customer Service, Field Service, Marketing, Finance and Operations, and Power, Familiar with Agile or iterative project management methodologies.
Soft Skills: Excellent analytical and problem-solving skills, Ability to manage multiple priorities and work independently & Strong communication and interpersonal skills.
What you will do:
As a Microsoft Dynamics 365 Business Analyst, you will play a crucial role in analysing business requirements, translating them into technical specifications, and facilitating the successful implementation of Microsoft Dynamics 365 solutions. With your strong business acumen and technical expertise, you will collaborate with stakeholders, end-users, and technical teams to ensure the effective configuration, customization, and deployment of Microsoft Dynamics 365 to meet the organization’s needs.
Requirements Gathering: Collaborate with stakeholders and end-users to elicit and document business requirements. Conduct interviews, workshops, and analysis of existing processes to understand current state and desired future state. Identify gaps and opportunities for process improvement.
Solution Design: Translate business requirements into functional and technical specifications. Define and document system workflows, data models, user interfaces, and configuration requirements. Work closely with developers and consultants to ensure the proposed solution aligns with business needs and technical feasibility.
Configuration and Customization: Configure Microsoft Dynamics 365 to meet business requirements using out-of-the-box functionalities. Identify opportunities for customization or extensions and collaborate with developers to implement them. Ensure that the system is set up correctly to support business processes and data management.
User Acceptance Testing (UAT): Plan, coordinate, and execute user acceptance testing activities. Develop test scenarios and scripts, guide end-users through testing processes, and ensure that identified issues are addressed and resolved. Document test results and obtain user sign-off on delivered functionalities.
Training and Support: Provide end-user training and support during and after the implementation of Microsoft Dynamics 365. Develop training materials, conduct training sessions, and provide ongoing assistance to users. Address user inquiries and issues, troubleshoot system problems, and provide timely resolutions.
Change Management: Collaborate with stakeholders and change management teams to facilitate smooth transitions during system changes or enhancements. Assist in developing communication plans, change impact assessments, and user adoption strategies. Identify and address potential resistance or challenges to change.
Documentation and Reporting: Create and maintain comprehensive documentation, including requirements specifications, functional designs, system configurations, and user guides. Generate reports and dashboards to provide insights into system performance, usage, and KPIs. Provide regular updates and status reports to project stakeholders.
Continuous Improvement: Stay up to date with Microsoft Dynamics 365 updates, features, and industry best practices. Identify opportunities for process optimization, automation, or system enhancements. Provide feedback and insights to the technical team for product enhancements and continuous improvement.
- Bachelor’s degree in business administration, Computer Science, or a related field.
- 5+ years of experience as a business analyst, with a focus on implementing Microsoft Dynamics 365 or similar CRM/ERP solutions.
- Strong knowledge of Microsoft Dynamics 365 modules, including Sales, Customer Service, Field Service, Marketing, Finance and Operations, and Power Platform.
- Experience in requirements gathering, process analysis, and system design.
- Proficiency in system configuration, customization, and data management within Microsoft Dynamics 365.
- Familiarity with Agile or iterative project management methodologies.
- Excellent analytical and problem-solving skills, with the ability to translate business requirements into actionable solutions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders, end-users, and technical teams.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Microsoft certifications in Dynamics 365 or Business Analysis (e.g., MB-900, MB-910, CBAP) are highly desirable.
Seniority Level: Level 3
- Information Technology & Services
- Computer Software
- Management Consulting
Employment Type : Full-time