Introduction

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

Account: A unique account created for You to access our Service or parts of our Service.

Application: LumeAI, the AI-powered productivity software developed by Prakash Software Solutions Pvt. Ltd.

Company: Prakash Software Solutions Pvt. Ltd., 601, ANANTA STALLION, Gotri Sevasi Main Road, Opp. Raama Even, Next to Sears Towers, Above West Side, Gotri – Sevasi Rd., Vadodara, Gujarat 391101 India.

Device: Any device that can access the Service such as a computer, cellphone, or tablet.

Personal Data: Information that relates to an identified or identifiable individual.

Service: Refers to the Application.

Service Provider: Any third-party company or individual employed to facilitate or support the Service.

Usage Data: Data automatically collected when using the Service.

You: The individual or legal entity using the Service.

Types of Data Collected

We may collect Personal Data including email address, name, phone number, and location. Usage Data may include your device type, OS, IP address, and time spent in the app.

When you use features involving AI (writing, code generation, analysis, etc.), anonymized interaction data may be collected to improve service performance.

AI-Specific Data Handling

LumeAI integrates AI capabilities powered by third-party providers such as Google Gemini and OpenAI. AI features may process user-submitted prompts, voice, or image data to generate responses.

This data is processed securely and never used to train public models. It may be stored temporarily to improve product quality, bug resolution, and moderation.

Users are advised not to input sensitive personal, financial, medical, or legal information into AI prompts.

Use of Personal Data

We use Personal Data to provide, manage, and improve the Services; to notify you of changes; and to communicate promotional offers, unless you opt out.

AI interaction data may be used to improve response relevance, reduce harmful outputs, and fine-tune feature effectiveness.

Sharing of Data

We may share data with service providers for hosting, analytics, or communications. Your data will not be sold or shared with advertisers.

AI outputs may be monitored anonymously to improve performance and user safety.

Retention of Data

Personal and Usage Data is retained only as long as necessary to fulfill the purposes stated in this policy.

You may request deletion by contacting info@prakashinfotech.com.

Security of Data

We implement security protocols aligned with industry standards. However, no system is 100% secure.

AI features are monitored and adjusted to ensure safe interactions and to minimize hallucinated, biased, or inappropriate outputs.

Children’s Privacy

The app is not intended for children under 13. We do not knowingly collect data from minors. Parental consent is required where applicable.

Changes to Policy

We may update this policy. Changes will be posted here, with updates sent via email or in-app notification. Continued use signifies agreement to the new terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, contact us:

Email: info@prakashinfotech.com
Copyright © 2025 Prakash Software Solutions Pvt. Ltd.