80% Reduced Manual Review with AI-Automated Dealership Quality Checks
Client Overview
Prakash Software Solutions Pvt. Ltd. (PSSPL) worked for a national automotive leadership and service network to improve the review of its vehicle inspection videos across distinct service centers. The client required a solution that could replace slow, manual video checks with a reliable and swift process.
PSSPL designed an AI-automated platform that helped managers maintain high-quality standards in reviews, reduce delays, and ensure every inspection followed a structured process. By building an automated system, we helped improve the inspection review quality, making it easy for managers to track real-time progress and access reports. Overall, the platform helped strengthen compliance by reducing manual review to 80%.
Industry
Automotive Retail and Logistics
Company size
Enterprise
Location
USA
Project Duration
16 Weeks
Services Provided
- Speed up inspection review without sacrificing quality
- Better tools to improve day-to-day operations management
- Efficient quality inspection review
- Saved hours to focus on training and improving service standards
- Smart automation helped improve consistency
Technologies Used
Frontend
React 18
Backend
NestJS, Python
Cloud & Infrastructure
AWS, Redis, BullMQ
AI & Data Processing
Snowflake, OpenAI Whisper, OpenCV
The Challenge
The dealership client had implemented a strong inspection process, but the real challenge was that the review stage was becoming too time-consuming for manual management. There was a set process where every technician had to record a video as soon as any vehicle entered the service premises. This was to document the condition of the vehicle and record any pre-existing damage.
With 200+ service centers nationwide and over 10,000 vehicle inspections daily, managers required a faster way to ensure that the videos were complete, clear, unbiased, and followed the pre-determined standards.
Some of the major challenges included:
- Regional managers had to put a lot of time and effort into reviewing multiple walkaround videos every day.
- Manual review consumed a lot of time, slowing down the overall inspection process.
- Videos were recorded in busy service bays with a lot of background noise and different recording styles, making the review challenging.
- There was no concrete way to ensure that the technicians were always abiding by the right process.
- A more reliable system was required to support quality checks across multiple service centers.
In our initial conversation with the client, we identified that thousands of inspection videos were recorded every day, but the real pain area was the time consumed in manually reviewing the quality for each one of them.
It was clear that this process could not scale, which is why our goal was simple: keep their existing inspection workflow but automate the review phase.
The PSSPL team designed VQS to check every video in the background for quality and flag something that looks wrong. Managers no longer needed to spend hours watching routine videos and could focus on high-priority tasks. The platform made their operations fast, checks more consistent, and reporting easier across all service centers.
Manish Langa
AI Practice Head, PSSPL
How PSSPL Helped
The PSSPL team of AI engineers designed an AI-automated quality assurance platform, VQS, for an automotive dealership. The purpose of this platform was to simplify the review of inspection videos automatically and update the managers if the video aligned with the standards.
The platform replaces manual review with an automated system that studies each video, listens to voice notes, and verifies if the essential details are present. It then generates the video quality score based on this analysis and stores it in the dashboard that managers can instantly access at any time to evaluate which inspections were properly completed and which need attention.
The purpose of designing this solution is to handle high volumes of videos without slowing down the review process. The managers can see progress in real-time and focus on videos that require human intervention. From planning, designing, to delivery and full rollout, the PSSPL team supported the entire journey to ensure accurate and simplified use of the platform in day-to-day work.
Key Features Delivered
We enhanced the video inspection process with the following key capabilities in VQS, so that video inspection was not a hassle for the managers, rather a solution to streamline consistent reviews in all dealership centers:
Automatic Review of Inspection Videos
Without the need for manual review, VQS automatically checks every vehicle walkaround video as soon as it is uploaded. It ensures that the entire vehicle has been recorded with all important areas being highlighted clearly. This saves managers the time to go through thousands of videos daily and focus only on the ones that really need attention.
Clear Checking of Technician Notes
Along with the video recording, the system also listens to what the technician is saying during the walkaround. It determines if the key issues, damages, and areas of concern have been mentioned properly or not. As a result, there is a surety that technicians are following the correct script and following a consistent communication standard across all centers.
Live Progress Updates for Managers
Managers can track the real-time status of each video with a simple dashboard. They can quickly identify which are the complete inspections, which are still in process, and which have been flagged for review. This reduces guesswork, speeds the decision-making process, and provides improved control over daily operations.
Standardized Reports for Audits
The system generates an easy-to-read report for each inspection, highlighting the quality score and key findings from the video. These reports can be easily downloaded and shared from the repository when required to simplify internal reviews and external audits.
Insights Across All Service Centers
With every inspection being stored and scored, the client can inspect performance trends across all centers. Managers can easily spot which centers are doing well, which require more training, and how quality improvement is over time. This helps translate the day-to-day inspection checks into useful long-term insights for system refinements.
Key Business Outcomes of VQS Designed by PSSPL
Consistent Quality Checks
Every video is reviewed and scored based on the same parameters, irrespective of the center itโs recorded in. This reduces the difference between reviewers and promotes a uniform quality check standard.
Significant Time Savings
The managers no longer spend hours in manual reviews of the routine inspection videos.
Strong Audit and Compliance Control
Every video review and score is stored in a single dashboard for easy access whenever needed. This makes internal reviews and external audits simple and reliable.
Improved Visibility for Managers
Managers can view the real-time status of the inspection to quickly spot issues, get prompt resolutions, and avoid delays in daily operations.
Constant Improvement Across All Centers
Inspection results from all centers can be easily compared over time to identify the best-performing sites, training requirements, and quality metrics.
Transforming Supply Chain Planning with AI
Is your dealership or service network also struggling with manual reviews, missed issues, and inconsistency in inspection quality? Are you considering automating the inspection video review from hours to minutes? Our expert team of AI engineers at PSSPL can design smart and audit-ready solutions that automate the manual review with accurate exception flagging and process transparency.
Transform your inspection and quality check process with intelligent automation today.
Contact Us Now!