Transforming Boring FAQ’s into

Engaging Chatbots

Australia
Artificial Intelligence
Artificial Intelligence
Artificial Intelligence

Bussiness Need

A 24 / 7 ChatBot, to answer the staff’s questions automatically by understanding natural language and reduces queries to the HR department. Admin will be able to train Bot with more sentences of questions and add additional FAQ questions easily.

Technical Objective

  • Chatbot developed using Microsoft Bot Framework
  • Azure LUIS used for Natural Language Processing
  • Azure QnAMaker as FAQ database
  • Azure LUIS intent and utterances to train Bot
  • Built on top of robust Azure Cloud Platform to ensure uptime and reliability
  • Customer satisfaction measured to enhance FAQ database further